Privacy Policy
Effective Date: 1 January 2026 Last Updated: 1 June 2026
Prime Pest UAE operates the website primepestuae.com. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our Website, submit an inquiry, book a service, or contact us through any channel, including phone, WhatsApp, or contact forms. By using our Website, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our Website.
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Information You Provide Directly
When you contact us, request a quote, book a pest control service, or submit a form on our Website, we may collect the following information:
Your full name, phone number, email address, property address in Al Ain or surrounding areas, property type such as villa, apartment, or commercial, details of your pest problem, and any additional information you choose to share in a message or enquiry.
Information Collected Automatically
When you visit our Website, certain information is collected automatically through cookies and standard web analytics tools. This includes your IP address, browser type, device type, pages visited, time spent on each page, and the source through which you found our website, such as Google search, social media, or a referral link.
We use Google Analytics to understand how visitors interact with our Website. This helps us improve our content and user experience. Google Analytics collects anonymised data and operates under Google’s own privacy policy.
Information From Third Parties
If you contact us through WhatsApp, your messaging data is subject to WhatsApp’s own privacy policy. If you find us through Google Business Profile, Google’s data practices apply to that interaction before you reach our Website.
How We Use Your Information
We use the information we collect for the following purposes only:
To respond to your enquiries and provide quotes for pest control services in Al Ain and the surrounding areas. To schedule and confirm pest control appointments at your property. To send service reminders, follow-up visit confirmations, and annual maintenance contract notifications. To improve our Website content and user experience based on analytics data. To comply with any legal obligations under UAE law.
We do not use your information for any purpose beyond delivering our pest control services and communicating with you about those services.
How We Store and Protect Your Information
Your personal information is stored securely on our systems and is accessible only to authorised Prime Pest UAE staff members directly involved in delivering your service. We take reasonable technical and organisational precautions to protect your personal data against unauthorised access, disclosure, alteration, or destruction.
We do not store payment card information. Any payments processed through our Website or third-party platforms are handled by those platforms under their own security standards.
How Long We Keep Your Information
We retain your personal information for as long as necessary to deliver our services and comply with legal obligations. Service records, including treatment reports and contact history, are retained for a minimum of two years for municipality compliance documentation purposes. You may request deletion of your personal information at any time by contacting us directly.
Do We Share Your Information?
We do not sell, rent, or trade your personal information to any third party under any circumstances.
We may share your information in the following limited situations only:
With our authorised pest control technicians who need your property address and contact details to deliver the service you have booked. With municipality authorities or regulatory bodies, if required by UAE law or Al Ain Municipality compliance obligations. With service providers such as Google Analytics, which process anonymised data on our behalf under their own privacy policies.
We do not share your information with any unrelated third parties, marketing companies, or data brokers.
Cookies
Our Website uses cookies to improve your browsing experience. Cookies are small text files placed on your device that help us understand how visitors use our Website. We use the following types of cookies:
Essential cookies that are necessary for the Website to function correctly. Analytics cookies through Google Analytics that help us understand visitor behaviour in an anonymised form. No advertising or tracking cookies are placed on your device without your consent.
You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of some parts of our Website.
Your Rights
As a user of our Website and a customer of Prime Pest UAE, you have the right to request access to the personal information we hold about you. You have the right to request correction of any inaccurate information. You have the right to request deletion of your personal information, subject to legal retention requirements. You have the right to withdraw consent for any communication from us at any time.
To exercise any of these rights, contact us directly using the details provided at the end of this policy.
Links to Third-Party Websites
Our Website may contain links to external websites, including Al Ain Municipality, Tadweer, and other service-related resources. We are not responsible for the privacy practices or content of those external websites. We encourage you to review the privacy policy of any website you visit through a link on our site.
Children's Privacy
Our services are intended for adult property owners, tenants, and business managers. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have unintentionally collected such information, please contact us immediately, and we will delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Website functionality. The updated policy will be posted on this page with a revised effective date. We encourage you to review this page periodically. Continued use of our Website after any update constitutes your acceptance of the revised policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Head Office: 11 Al Dasrah St, Al Muwaiji, Al Ain, Abu Dhabi, UAE
Email: info@primepestuae.com
Website: primepestuae.com